REPORT A CLAIM
Placing coverage is only part of what a trusted insurance advisor should do
At The Christi Insurance Group, our work begins with understanding each client’s business, assets and exposures so we can structure coverage around the realities of their risk. But the true value of that relationship is often revealed when a claim occurs.
Claims can be disruptive, complicated and costly. When they arise, our team remains actively involved from the first conversation through resolution. We work directly with clients, carriers, adjusters, surveyors and other professionals to help ensure the claim is understood, evaluated fairly and handled in accordance with the coverage in place.
We do not simply hand clients a claims number and step aside. We stay engaged, ask questions, advocate for our clients’ position and, when necessary, show up in person.
When a client's $15 million sportfish yacht sustained more than $1 million in damage, the Christi team became deeply involved in the claim. Airborne metal particles from nearby sandblasting had embedded themselves across the vessel, affecting painted surfaces, teak decking, the tuna tower and carbon fiber outriggers.
While portions of the damage were initially accepted by the insurer, several significant replacement items were challenged. Eric McDowell traveled to Fort Lauderdale to inspect the vessel personally and meet onboard with the surveyor, captain and owner's project manager.
Drawing on decades of marine insurance experience, Eric advocated for restoring the yacht to its proper pre-loss condition rather than accepting repairs that could compromise the vessel's finish and materials. That hands-on involvement helped secure approval for full replacement of damaged teak and carbon fiber outriggers, representing more than $300,000 in additional claim approvals.
Whether the issue involves a business, property, vessel or another significant asset, our role is to help clients navigate the process with experienced guidance and a team that understands both the coverage and what is at stake.
Because when a claim becomes complicated, having an advocate who knows your risk, understands your policy and is willing to stand beside you can make all the difference.
During normal business hours and after-hours non-emergency claims, contact us at 215-576-1250, Ext. 252.
For emergency direct live access to one of our in-house specialists, call 215-576-1250 and select option 2.
THe CHRISTI DIFFERENCE
By filling out the form and pressing SUBMIT, you are giving express consent to receive communication from Christi Insurance. You may unsubscribe at any time. If you have any questions related to Christi Insurance privacy statement and use of commercial electronic messages, please contact us. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
